Building Breakthrough Customer Relationships: Leadership Learning with Lake Forest MBA Faculty

James J. Prather

Thursday, November 19, 2015

Your ability to develop and maintain superior customer relationships will make or break your business.

Lake Forest Graduate School of Management’s Business Leader Faculty member James J. Prather gives you the tenants for creating breakthrough customer relationships that will help you serve customers and grow your bottom line.

Clearly, customer relationships are important. Having a strong customer-centric orientation will help you be successful. This webinar presentation from expert James J. Prather will:

  1. Provide a broader understanding of the core foundational principles associated with achieving breakthrough customer relationships.
  2. Help identify the pitfalls that may prevent one from achieving breakthrough customer relationships.
  3. Instill confidence to immediately apply discussion concepts.

Find a recording of the full webinar on YouTube. This was previously recorded and live participation prompts are not available.


Lake-Forest-Business-Leader-Faculty-James-PratherJames J. Prather teaches corporate learning engagements for LFGSM. James is a blue chip executive with exceptional marketing, sales, and business development credentials derived from career-long successes at world class organizations, including Sealed Air, Revlon, Unilever USA, Kraft Foods, Miller Brewing, E&J Gallo Winery, PepsiCo, and currently NSF International. He’s led cross-functional teams in the successful execution of numerous new product launches and has grown brand businesses across B2C and B2B multi-channel environments. Connect with James on LinkedIn.

About the Leadership Learning Webinar Series

Through the Leadership Learning Webinar Series, LFGSM produces free, monthly webinars on important business and career topics for a broad public audience. We are grateful for the sponsorship of the Trustmark Foundation and for their ongoing support for continued learning. Trustmark’s partnership enables LFGSM to bring these superior presentations from our Business Leader Faculty to students, alumni and the public.

Interested in future Leadership Learning Webinars? Stay tuned to the LFGSM Event Calendar and see new posts of past presentations on the LakeEffects blog.


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