Business Impact

CLS Process Model

Impact is the measurable business result - such as gains in revenue, productivity and cost savings - which can be attributed all or in part to competencies participants learn or practice in our educational programs.

Stages of a business impact project involve:

  • Initiation
    LFGSM will meet with you to discuss your perceived problem and/or business need.  To qualify as a business impact project, the issue needs to be quantifiable.  Therefore we need to obtain the baseline metrics that we can later measure to see what impact training or other development activity has had.  Examples of such metrics, depending on the desired outcome, are: sales figures; client or employee satisfaction results; and productivity per employee.

    LFGSM will discuss with you the specific metrics to be used, and set the boundaries for the study.  Calling upon best practices, we will mutually decide on methods (e.g., surveys, internal data, focus groups, interviews) and the duration the study will take.  Of particular note in this phase is the determination of KPIs (key performance indicators) that will tell us whether or not the project is on track.
  • Execution

    To begin carrying out the study, LFGSM will meet with the key leaders in your organization to verify exactly what should be measured and what is outside the project’s boundaries; obtain the initial baseline data; meet with stakeholders; craft the appropriate tools; and being the project.


    LFGSM will coordinate the program and follow the measurement of KPIs associated with the project, over the life of the program.  This involves managing the project and checking in at regular intervals with you and other key stakeholders.  

  • Assessing

    We will write and deliver an assessment of how the project achieved its goals, and where there could be opportunities for improvement.