Corporate Learning Solutions

Building Breakthrough Customer Relationships: Leadership Learning with Lake Forest MBA Faculty

Author: James J. Prather

Thursday, November 19, 2015

Your ability to develop and maintain superior customer relationships will make or break your business.

Lake Forest Graduate School of Management’s Business Leader Faculty member James J. Prather gives you the tenants for creating breakthrough customer relationships that will help you serve customers and grow your bottom line.


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Don’t Let Your Culture Be An Accident

Author: Sangita Kasturi

Friday, July 10, 2015

Organizational culture has become a “hot” topic as leaders realize its impact on business, employee engagement, talent development, retention and more. In fact, being a good or poor cultural “fit” is among the top reasons employees give for leaving an organization – along with limited advancement opportunities and lack of rapport with an immediate supervisor. How well a candidate “fits” into an organization or team culture is also high on the list of qualities hiring managers look for when bringing on new employees.


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Why Your Business Needs a Crisis Management Plan: Lessons from Sony

Author: Barbara Siegel

Friday, May 08, 2015

The ability to plan for adversities that seem unlikely and improbable is a challenge for businesses and corporations. With any luck, a crisis management plan will be a documented, trained and ready to implement set of procedures that the corporation will never have to put into action until an anomalous event occurs that threatens operational continuity. However when it is needed, a crisis management plan is an essential tool, helping businesses return to operational norms as quickly as possible.

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